Help / Support
Let’s clear
the next square.
Answers for gameplay, daily rankings, ads, purchases, and saved progress.
Email supportsupport@fedotoff.top↗01When will Sudoku Neo be available?
The iPhone release is in preparation. This website will link directly to the App Store as soon as the public product page is available.
02How does the daily challenge work?
Every player receives the same Medium puzzle for the current 24-hour period. You have one local scored attempt. A completed result can be submitted to the active Game Center leaderboard; a loss cannot.
03Why did my game end after a mistake?
A wrong digit flashes red, triggers feedback, disappears, and permanently counts as one mistake. The third mistake ends the game. It is stored as a loss in local statistics and is not sent to the daily leaderboard.
04Why did a number button become unavailable?
Once all nine correct copies of a digit are complete on the board, that digit is finished and its number button becomes inactive.
05Does the game work offline?
Regular puzzles work fully offline and save progress after meaningful actions. A daily result completed offline is kept locally and retried only while that same daily Game Center occurrence remains active.
06Where are ads shown?
Sudoku Neo does not place banner ads below the game board. Interstitial ads are limited to eligible breaks between games, and rewarded ads are optional when requesting additional hint access.
07How do I remove or restore ads?
Use the one-time “Remove Ads” purchase in Settings. To restore it on another device using the same App Store account, open Settings and choose Restore Purchases. Apple processes the transaction.
08What should I include in a support email?
Please include your iPhone model, iOS version, Sudoku Neo version, what you expected, what happened, and the steps that reproduce the issue. A screenshot is helpful, but never send an App Store password or payment details.